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Privacy Policy

PureCare

Privacy Policy


Last modified: November 10, 2020

Click here to get a printable version.

Introduction: This policy describes the types of information FabricTech 2000, LLC d/b/a PureCare (“PureCare” "Company" or "We") may collect from you or that you may provide when you visit the website www.purecare.com (our "Website" or “Site”) and our practices for collecting, using, maintaining, protecting, processing, and disclosing that information. By accessing or using this Website, you agree to this Privacy Policy.

If you are not at least 18 years old, do not use this Website.

Changes and updates: Our Privacy Policy may have changed since your last visit. You should review our Privacy Policy and Terms of Use each time you visit our Site. Each time you use our Site you have agreed to the current Privacy Policy and latest Terms of Use https://www.purecare.com/pages/terms-of-service If you do not agree with this Policy or our Terms of Use, please do not continue to use this Site.

This policy applies to information we collect:

  • On this Website;

  • When you purchase products through this Site;

  • In email and other electronic messages between you and this Website;

  • Through our customer chat service;

  • Through responses to surveys that we might ask you to complete for research purposes;

  • When you sign up for our newsletters; and/or

  • When you choose to register and create an account with us.

It does not apply to information collected by:

  • By us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or

  • Any third party (including our affiliates and subsidiaries), except as expressly stated in this Privacy Policy.

  • You do not need to create an account with us to purchase goods through this Site. If you create an account with us, or opt-in to receive our advertisements and newsletters, we will only use the information you provide to us for the purposes indicated here or at the time of our collection of that information from you. You can revoke your consent and unsubscribe from our advertisements and newsletters any time. If you do not want to purchase products through this Site, you can find our products at these retailers https://purecare.com/pages/store-locator].

Not Intended for Customers Outside the United States

We are based in the United States, and the information we collect is governed by U.S. law. While you may view this Website, you can only purchase products through this Website if you are located in the United States. Please do not register for our newsletters or advertisements if you are not located in the United States. By accessing or using the Website, or otherwise providing information to us, you consent to our collection, processing, transfer and storage of information about you in and to the United States. Please email customerprivacy@purecare.com if you have a question or concern about the policies or manner in which we treat your personal information.

Not Intended for Children:

This Site is not intended for use by children. By using this Site, you are representing to us, intended for us to rely on that promise, that you are at least 18 years of age or older.

We do not knowingly collect information about children under that age of 18. If a parent or legal guardian believes that we have been provided with information about their child under the age of 18, please contact us at: customerprivacy@purecare.com.

Site User Content: Please be aware that generally any information including, without limitation, user content that you post to the Site may be accessible by other users of the Site. Please be sure that any such information is information that you are comfortable sharing with the public.

Correction of Information; Requests to Erase: If you are asking about information as to yourself, to correct your information, or to tell us to forget you (or “erase you”) (see information for California below) https://purecare.com/pages/california-ccpa-rights , we will ask you to verify you are who you say you are before we process the request. We will also collect your contact information to respond to the request. We keep a record of these requests, who made the request, how and when we responded, and what information we provided.

Some States have special categories of information, which may be referred to as “sensitive” information or “protected health information”. We do not collect any “sensitive” information (e.g. as to your religion, health, etc.).

Passwords for Any Users Who Create an Account: If you register to create an account on this Site, you have the ability to create a password. To best protect yourself, use unique passwords for unique accounts (do not use the same password for your PureCare account as you do (e.g.) for your bank account or email account). Do not share your password with someone else. If you think your password or account was compromised let us know at customerprivacy@purecare.com.

For All Site Visitors Information Collected and Sources of that Information

Category

Examples

Source

Identifiers

Name, alias, mailing address, IP address, email address, account name, password

You or the person that sent you a gift from our Site

Other Personal Information

Phone number, signature, credit card or other payment information (payment information is stored only by our payment processor.)

You or a person that sent us a gift from this Site

Internet and other network activity

Browsing history, browser type, IP address, device used to connect to this Site, search history, your interaction with the Website, including dates and times, the site you may have used to link here

Cookies, Google Analytics and Web beacons

Your consent, selections and elections

Your opt-in and opt-out selections regarding advertising and newsletters

You

See also our section for California Residents Regarding Information Collected and Retained when you exercise certain rights https://purecare.com/pages/california-ccpa-rights

Third Party Service Providers and Your Purchasing/Return Activities:

We do not collect or store your credit card number, your gift card information or your debit card (or other payment method). We use third party providers to do this for us. At present, we use Worldpay to process payments for us. If you use a particular source of funds (for example your Amazon or PayPal account), those sites and applications will collect your transaction information. These are accounts you created, and you should review the terms of use and privacy policies of those providers that you choose.

When you: proceed to check out, or ask us to credit a return, your transaction information, including your name, password, email or other points of contact, and payment information is stored by our third party provider(s). You can check out as a “guest” without creating an account. Our service providers that process payments have certified that they are PCI (payment card industry) compliant, and they have contractually committed to maintain your information in accordance with applicable laws.

These third party providers are not authorized by us to use the information you provide for your purchases, credits, returns, and account information except to help us do our business with you, or as required by law (for example, to confirm there is no fraudulent transaction). These providers have also committed to cooperate with us when you exercise certain choices (for example, of you want to be forgotten if you are in California).

Cookies, Beacons and other Automatic Data Collection Technologies; Do Not Track Signals

Some web browsers may transmit "do not track" signals to the websites and other online services with which the browser communicates. There is no standard that governs what, if anything, websites and online services should do when they receive these signals. We currently do not take action in response to these signals. If and when a standard for responding is established, we may revisit our policy accordingly.

How we use information collected by Automated Technology:

To improve our Website and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns

  • Help you navigate through the Site;

  • Store information about your preferences; and

  • Recognize you when you return to our Website.

Types of Automated Technology and Your Options:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website.

  • Web Beacons. Pages of our Website, our e-mails, and Services may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related statistics (for example, recording the popularity of certain content and verifying system and server integrity).

  • Google Analytics: We may use a tool called “Google Analytics” to collect information about use of the Site. Google Analytics collects information such as how often users visit our Site, what pages they visit when they do so, and what other sites they used prior to coming to our Website. We use the information we get from Google Analytics only to improve our Site. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit our Site. Google’s ability to use and share information collected by Google Analytics about your visits to our Website is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. More information on Google Analytics can be found here https://policies.google.com/technologies/partner-sites. If you would like to opt-out of having your data used by these cookies, please use the Google Analytics opt-out available here: https://tools.google.com/dlpage/gaoptout/.

Uses of Other Information We Collect and/or You Provide:

We use information that we collect about you or that you provide to us, including any personal information:

  • To fulfill orders, returns, answer your questions, notify you about order status;

  • To create and maintain your account with us when you choose to create one;

  • To detect and prevent fraud;

  • To send you advertisements and newsletters when you opt-in to receive them;

  • To provide you with information, products, or services that you request from us;

  • To help maintain the safety, security, and integrity of our Website, our databases and other technology assets, and business;

  • To carry out our obligations and enforce our rights arising from any purchase and/or other transactions between you and us, including for billing and collection;

  • To notify you about changes to our Website or our products;

  • For testing, and improving our Website;

  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations;

  • In any other way we may describe when you choose to provide the information on this Site; and

  • For any other purpose with your consent.

Gifts: If you are purchasing a gift for someone, and you give us that person’s information for shipping, we are relying on you to make sure you have the right (and consent if needed) to provide to us the recipient’s information.

How Long We Keep Your Information:

We retain your information for only as long as we need it for the purposes described in this Privacy Policy, for our own administration and internal business purposes, and for any periods that are mandated by law, after which we take steps to delete or anonymize your information.

Depending on where you are, you may have the right to request that we erase or “forget” you. (see our California information below) https://purecare.com/pages/california-ccpa-rights

Aggregated, Anonymous Information: We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. This information either never included you by your personal information, or your personally identifying information has been stripped (anonymized).

Third Parties to Which We Disclose Your Information: We may disclose personal information that we collect or that you provide as described in this privacy policy:

  • To our subsidiaries and affiliates;

  • To service providers we use to support our business as described in this Policy (for example, to process payments, to detect fraud, or to service products you have purchased from us);

  • Onward Transfers: To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our Website users or customers is among the assets transferred;

  • To those parties you ask us to (See the California Section Below); and

  • Other parties with your consent.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request;

  • To enforce or apply our Terms of Use, available at https://www.purecare.com/pages/terms-of-service; and

  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our business, our users or customers, or others.

SPECIAL NOTICE: Sharing Personally-Identifiable Information with Women’s Choice Award

  • PureCare has been the recipient of the Women’s Choice Award and its products proudly bear the Women’s Choice Award seal. The receipt of this award was made possible by purchasers of our products, such as you, who took a private survey independently conducted and hosted solely by Women’s Choice Award, and wherein such purchasers indicated that they would highly recommend our products to their family and friends. More information about PureCare’s receipt of this award can be found on the Site at the following link: https://purecare.com/pages/about

FROM TIME TO TIME, PURECARE MAY SHARE THE NAMES AND EMAIL ADDRESSES WE COLLECT FROM YOU WITH WOMEN’S CHOICE AWARD (SUBJECT TO THE OPT-OUT PROVISION NOTED BELOW), SO THAT WOMEN’S CHOICE AWARD MAY CONTACT YOU TO COMPLETE QUESTIONNAIRES AND/OR SURVEYS WHICH MAY PROVIDE PURECARE WITH AN OPPORTUNITY TO CONTINUE TO BE NOMINATED FOR THE WOMEN’S CHOICE AWARD.

NOTE: WOMEN’S CHOICE AWARD IS SOLELY RESPONSIBLE FOR CONDUCTING AND HOSTING ANY QUESTIONNAIRES AND/OR SURVEYS, AND THE MANNER IN WHICH WOMEN’S CHOICE AWARD COLLECTS, USES AND PROTECTS YOUR PERSONALLY-IDENTIFIABLE INFORMATION THAT PURECARE PROVIDES TO WOMEN’S CHOICE AWARD IS NOT SUBJECT TO THIS PRIVACY POLICY. YOU ARE RESPONSIBLE FOR REVIEWING WOMEN CHOICE AWARD’S PRIVACY POLICIES TO DETERMINE HOW YOUR PERSONALLY-IDENTIFIABLE INFORMATION WILL BE COLLECTED, UTILIZED AND PROTECTED. PURECARE DISCLAIMS ANY AND ALL RESPONSIBILITY AND/OR LIABILITY FOR THE COLLECTION, USE AND PROTECTION OF PERSONALLY-IDENTIFIABLE INFORMATION BY WOMEN’S CHOICE AWARD. YOU MAY REFER TO WOMEN’S CHOICE AWARD’S WEBSITE AT: https://www.womenschoiceaward.com/

Your California Privacy Rights

This Privacy Policy explains what information we collect, how we use it, where we get this information, and with whom we share it. We also provide in this Privacy Policy information about our security practices, how you can contact us if you have a dispute, and how to correct your information.

If you are a California resident, you also have the additional rights and we are sharing with you the following additional information about our practices:

We do not collect: any state or government issued identifiers (such as social security numbers, passport numbers, drivers’ license numbers), employment or employment related information, health information, sex or sexual orientation, veteran’s status, religion, political affiliations, biometric data, geolocation data, sensory information, education history or other “sensitive” information.

No Inferences Drawn: We do not profile you based on the information we collect as to any psychological trends, intelligence, aptitudes or behavior.

If You are a California Resident, We Also Use Personal Information To:

  • Process your request to change your information

  • Process your request to access your information

  • Process your request to be forgotten

  • Verify who you are before we will process these requests

In the Last Twelve (12) Months, We Have Not Sold Your Personal Information. If we ever do consider selling personal information, we will first provide to you notice, and afford to you an opportunity to opt out.

Your Rights and Choices

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

  • The categories of personal information we collected about you;

  • The categories of sources for the personal information we collected about you;

  • Our business or commercial purpose for collecting that personal information;

  • The categories of third parties with whom we share that personal information;

  • The specific pieces of personal information we collected about you (also called a data portability request); and

  • If we disclosed your personal information for a business purpose, the disclosures we made, the purpose for the disclosure, and identifying the personal information categories that each category of recipient obtained.

Deletion (the right to be forgotten) Request Rights

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

  1. Complete the transaction for which we collected the personal information, provide a service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you. See below regarding impact on warranties;

  2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;

  3. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.);

  4. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;

  5. Comply with a legal obligation; and/or

  6. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

How a Deletion Request Will Affect Your Warranty

A REQUEST TO DELETE ALL YOUR PERSONAL INFORMATION VOIDS ALL PURECARE WARRANTIES.

BY EMAILING CUSTOMERPRIVACY@PURECARE.COM AND REQUESTING TO DELETE ALL PERSONAL INFORMATION YOU HEREBY ACKNOWLEDGE THAT YOUR REQUEST TO DELETE ALL PERSONAL INFORMATION AND/OR THE INFORMATION NECESSARY FOR US TO VERIFY PRODUCTS AND/OR WARRANTIES YOU PURCHASED OR WHICH WERE PURCHASED ON YOUR BEHALF, WILL NULL AND VOID ANY AND ALL WARRANTIES PURCHASED BY OR ON YOUR BEHALF FOR ALL PRODUCTS OR MATTRESSES PURCHASED FROM AND/OR PROVIDED BY PURECARE.

THIS IS A NECESSARY CONSEQUENCE OF PURECARE HONORING YOUR DELETION REQUEST, AS BY DELETING ALL OF YOUR PERSONAL INFORMATION PERTINENT TO YOUR WARRANTY AND PRODUCT PURCHASES, PURECARE CANNOT THEN VERIFY THE PRODUCT AND/OR WARRANTY THAT WAS PURCHASED BY OR ON YOUR BEHALF FROM OR PROVIDED BY PURECARE, AND THUS PURECARE WILL BE UNABLE TO PROCESS ANY AND FULFILL ANY OF YOUR WARRANTIES.

FOR MORE INFORMATION, PLEASE REFER TO YOUR WARRANTY BEFORE YOU CHOOSE TO PROCEED WITH YOUR REQUEST FOR US TO DELETE ALL OF YOUR INFORMATION.

NOTE: YOU CAN EXERCISE YOUR RIGHT TO UNSUBSCRIBE FROM RECEIVING ANY MARKETING MATERIALS FROM PURECARE WITHOUT VOIDING YOUR WARRANTY.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

Calling us at 1-800-758-8563.

Emailing customerprivacy@purecare.com.

Or writing to us at PureCare, 1402 S. 40th Ave Phoenix, AZ 85009.

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child (anyone under the age of 18 in California).

Please note that you may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.

  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

  • Making a verifiable consumer request does not require you to create an account with us.

We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

Response Timing and Format (meaning how we deliver the response)

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 45 days), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the twelve (12) month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.

  • If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services;

  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;

  • Provide you a different level or quality of goods or services; or

  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Other California Privacy Rights

California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to customerprivacy@purecare.com.

When contacting us, please indicate that you are a California resident. By contacting us based on the information herein, you represent that you are a “consumer” as defined in Section 17014 of Title 18 of the California Code of Regulations.

Choices and Opting In or Out:

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information.

Our online advertising and newsletters: When you make a purchase with us, you will see at the point of checkout an option to “opt out” of receiving information in the future about the product you are purchasing, other products, and our newsletters. Unless you have purchased our products, we will not send you emails or newsletters about our products unless you opt in (meaning you consent and choose to “opt in” to receive those advertisements). Also, at the point of purchase, you can opt-out of receiving any advertising or newsletters. Every advertisement we send to you will allow you at any time to “opt out” of receiving any more advertisements from us. You can also opt out by emailing opt-out@purecare.com and we will process your request.

You may choose to opt out of receiving communications, such as phone calls, e-mails or mailings from PureCare, and/or the distribution of any personally-identifiable information, such as your name and email address from PureCare to Women’s Choice Award, and/or if you wish to have us delete or destroy any names, email addresses, phone numbers, content or communications you send to us or the like, you may use the opt out mechanism that is provided here: opt-out@purecare.com or send by certified mail, a written opt out election to the attention of our Marketing Director at: PureCare, 1402 S. 40th Ave Phoenix, AZ 85009.

If a Site user makes this election, all of the Site user’s personally-identifiable information will be removed from PureCare’s servers permanently.

Continued Communication After you Opt-Out: We may still send you correspondence (about, for example, a purchase you made, or to verify who you are before we honor a request to “forget you”, to enforce our rights, and to alert you of any suspected or actual fraud or problem, whether with your payment, our Site or otherwise.

We Do Not Sell Your Information: Whether you are in California or any other jurisdiction, we do not sell your personally-identifiable information to third parties. The only exception to this is an onward transfer. https://purecare.com/pages/privacy-policy/#onward-transfers.

Accessing and Correcting Your Information: Regardless of in which state you are located, if you think the information we have about you is incorrect, or if it needs to be updated (for example, you have moved and have a new shipping address), we will help you do this if you contact us or when you go into your registered account BUT we may ask you to first verify who you are before we let you make the changes (and in some cases, we by law have to verify your identity for certain requests, as we explain for California residents). https://purecare.com/pages/california-ccpa-rights

We may not accommodate a request to change information if we believe the change would violate any law or legal requirement, or cause the information to be incorrect.

Security

For all users of our Site, regardless of where you are located, we have implemented reasonable measures intended to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our servers located in the United States behind firewalls.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. https://purecare.com/account

Unfortunately, the transmission of information via the internet is not completely secure. Although we do use reasonable measures intended to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. To the fullest extent allowed by law, any transmission of personal information is at your own risk. Except where the law mandates otherwise, we are not responsible for circumvention of any privacy settings or security measures contained on the Website

Changes to Our Privacy Policy: It is our policy to post any changes we make to our Privacy Policy on this page.

Contact Information: To ask questions or comment about this privacy policy and our privacy practices, contact us at:

PureCare

1402 S. 40th Ave

Phoenix, AZ 85009

or via email: customerprivacy@purecare.com

or via our toll-free number: 1-800-758-8563

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